Q: Whom should I call when there's a problem with a kitchen appliance?

A: Depending on the status and terms of your builder's warranty, you have several options. Even if the warranty has expired, you may still contact your builder to inquire about maintenance, repair, or replacement options. A local appliance store or maintenance company (perhaps even the original seller or installer) may be of service, as might be the appliance manufacturer. Consult your homeowner's manual and appliance user guides for troubleshooting tips.

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