Q: Why do builders sometimes send another company on a service call?

A: New-home builders rely on a variety of trade (or specialty) contractors, such as electricians, plumbers, and heating and cooling experts, to help build a new home. Part of their contract is servicing their work. Who can fix the leaky faucet better than the person who installed it? While the builder is ultimately responsible for making sure warranty work is documented and performed, he will rely on trade contractors to make warranty service calls on his behalf and to his standards … and to your satisfaction.

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